If you are having any technical problems at all, please email us at info@prestomusic.com. We will be happy to help you. Please send us the following information so that we can solve your problem as quickly as possible
1) If you are using the mobile app, what is the operating system (iOS or Android), make and model of device
2) If you are using the web streaming app, what type of computer are you using (ie Mac or Windows PC) and which web browser. You can use this link if you are not sure My Browser
3) If you are using the desktop app, which version are you using (Windows, Mac Intel or Mac Apple Silicon)
4) Are you listening via a headphone socket on your computer, wireless headphones, Bluetooth or Airplay to a speaker
5) What email address are you using to sign into your Presto Music account
6) Please give us details about the issues that you are experiencing, giving as much information as possible.