Presto Music

Ordering, Returns & Refunds 10

• Can I obtain a refund for a download?
• My order has been damaged in the post.
• I have ordered a download instead of a physical CD; what do I do?
• I ordered an incorrect version of a product
• I would like to change or cancel my order.

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Despatch & Deliveries 8

• Can I track my parcel?
• Chasing your delivery because of Royal Mail issues
• I have only received part of my order - is there a problem?
• My order is taking longer than I expected to arrive.
• What are your shipping and delivery charges?

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Audio Downloads 31

• What are audio downloads?
• How many downloads do you have available?
• What is the sound quality of audio downloads?
• Is a booklet included when I purchase a digital download?
• Is the cover art included when I purchase a digital download?

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Streaming 22

• What is the Presto Music Streaming Service?
• How do I listen to the Presto Music Streaming Service?
• How many recordings are on your streaming service?
• Are booklets available to read on your streaming service
• Can I listen to pre-release tracks on your streaming service?

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Presto Music Hi-Res Streamer 5

• Can you tell me more about the Presto Music Hi-Res Music Streamer?
• How do I set up the Presto Music Hi-Res Streamer?
• Using the streamer with bluetooth, hidden networks and VPNs
• The streamer was working but now my mobile/tablet device cannot see it.
• I have connected the streamer to my DAC via the optical output, but it doesn't play 192kHz / 24 bit albums. Why?

Sheet Music Downloads 9

• I would like to know more about your Sheet Music Downloads
• Where can I find a list of all your Sheet Music Downloads titles
• What are the benefits of Sheet Music Downloads?
• Can I use my Sheet Music Download on my tablet or laptop?
• Can I mark or annotate my sheet music download?

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