Presto Music
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Knowledge base
General
Ordering, Returns & Refunds
11
Can I obtain a refund for a download?
My order has been damaged in the post.
I have ordered a download instead of a physical CD; what do I do?
I ordered an incorrect version of a product
I would like to change or cancel my order.
View all 11
Despatch & Deliveries
8
Can I track my parcel?
Chasing your delivery because of Royal Mail issues
I have only received part of my order - is there a problem?
My order is taking longer than I expected to arrive.
What are your shipping and delivery charges?
View all 8
Downloads
25
Which audio playing software should I use?
Is a booklet included in all digital downloads?
If my connection goes down while I'm downloading can I try again?
Do I get the cover art?
CPGZ problem with ZIP files on Macs.
View all 25
Presto Streaming App
1
Why aren't some of my purchases showing in collection/purchased in the Presto streaming app?
Other FAQs
13
Can you give me contact details for a particular artist or composer?
Can you give me permission to use recorded music for my event/ceremony?
Can you give me permission to use the cover of an album?
Can you recommend a recording of a particular work?
I disagree with a review posted on your site.
View all 13