Despatch & Deliveries

Despatch & Delivery enquiries

Can I track my parcel?
A despatch notification is sent to you via email. If the email does not offer a tracking number, you chose a non-traceable method during the checkout proces...
Mon, 25 Oct, 2021 at 2:27 PM
Chasing your delivery because of Royal Mail issues
I am very sorry we have not been able to ship your order out to you. Unfortunately Royal Mail have not re opened all of their services since the cyber attac...
Tue, 31 Jan, 2023 at 11:59 AM
I have only received part of my order - is there a problem?
We may have part-shipped your order due to an item being out of stock or not yet released, please check your despatch notification or my account which will ...
Mon, 25 Oct, 2021 at 2:19 PM
My order is taking longer than I expected to arrive.
It is very likely that your order has been held up in the postal system. There are a number of postal delays affecting many areas due to the pandemic and ot...
Tue, 7 Dec, 2021 at 4:56 PM
What are your shipping and delivery charges?
Delivery charges and options can be found here
Tue, 7 Dec, 2021 at 4:53 PM
When can I expect to receive my order?
At time of ordering, you will have received an order confirmation email, which shows an estimated delivery date, you can also view this in my account page i...
Tue, 10 Nov, 2020 at 3:26 PM
When is a pre-order shipped?
We endeavour to ship pre-orders before the day of release so that you are in receipt of the product on the official promoted date. At times, this is not pos...
Mon, 25 Oct, 2021 at 2:26 PM
When will my order be processed and despatched?
At time of ordering, you will have received an order confirmation email. This notification has an estimated despatch date for your order. The estimated desp...
Tue, 10 Nov, 2020 at 1:52 PM