We are very sorry to hear you are having trouble with using our Download Manager. Please could you email us with more information as follows, as this will help us to pin point the issue and solve it quicker for you:
1) Let us know what device your are using to download e.g. laptop, mobile or tablet
2) The email address that you use to sign into your Presto account
3) If you are using our Web or App Download Manager
4) Please give us some more details about the issue that you are experiencing, giving as much information as possible.
We will then look into this for you and come back to you as soon as possible.