If you are using a phone to play an offline enabled track or album, your phone doesn't need to be offline to be able to do this. Please see the instructions below to enable offline playback:
1) Find the album and click into the product.
2) Click the toggle switch and allow the track to fully download whilst connected to either a mobile network or home WIFI network.
3) Once this has completed, the album will be available when not connected and also connected to a network, whether that be mobile 4G or a home broadband connection.
Please be advised that clicking the 'save for offline' should not be thought of as downloading - the Presto Music streaming app is a streaming service rather than a download-to-own facility. Our system, along with all streaming services will use an available connection to stream even if the item is 'made available for offline usage', but will offer the convenience of playback when out of network signal.