Presto Music
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Knowledge base
General
Ordering, Returns & Refunds
10
Can I obtain a refund for a download?
My order has been damaged in the post.
I have ordered a download instead of a physical CD; what do I do?
I ordered an incorrect version of a product
I would like to change or cancel my order.
View all 10
Despatch & Deliveries
8
Can I track my parcel?
Chasing your delivery because of Royal Mail issues
I have only received part of my order - is there a problem?
My order is taking longer than I expected to arrive.
What are your shipping and delivery charges?
View all 8
Audio Downloads
31
What are audio downloads?
How many downloads do you have available?
What is the sound quality of audio downloads?
Is a booklet included when I purchase a digital download?
Is the cover art included when I purchase a digital download?
View all 31
Streaming
25
What is the Presto Music Streaming Service?
How do I listen to the Presto Music Streaming Service?
How many recordings are on your streaming service?
Are booklets available to read on your streaming service
Why would I stream with Presto Music?
View all 25
Presto Music Hi-Res Streamer
5
Can you tell me more about the Presto Music Hi-Res Music Streamer?
How do I set up the Presto Music Hi-Res Streamer?
Using the streamer with bluetooth, hidden networks and VPNs
The streamer was working but now my mobile/tablet device cannot see it.
I have connected the streamer to my DAC via the optical output, but it doesn't play 192kHz / 24 bit albums. Why?
Other FAQs
0
Sheet Music Downloads
9
I would like to know more about your Sheet Music Downloads
Where can I find a list of all your Sheet Music Downloads titles
What are the benefits of Sheet Music Downloads?
Can I use my Sheet Music Download on my tablet or laptop?
Can I mark or annotate my sheet music download?
View all 9